Technical Coordinator (f/m/d) @ A1 Competence Delivery Center

Strength. Care. GrowthThis job can be performed by all countries within our A1 footprint.Role insights:Leading and coordinating the maintenance, administration, and enhancement of systems.Driving improvements by identifying technical gaps and optimizing configurations and program logic.Collaborating with external vendors and service providers on ongoing projects.Executing and overseeing operational support activities in line with contractual obligations.Ensuring systems operate within required parameters (availability, performance, capacity).Coordinating tasks aligned with business requirements for supported systems.Responding to and resolving issues in applications or servers delivering 24/7 services in line with agreed SLAs/OLAs.Providing detailed analysis during critical incidents, including preventive recommendations.Coordinating system changes following Incident, Problem, Change, and Release management processes and applicable SOX controls.Escalating issues to higher support levels when necessary.Delivering regular or on-demand reports on system status and performance.Maintaining up-to-date documentation and creating operational guides for Level 1 and Level 2 teams.We’ll know you can make it if you have:Proven background in working within multi-country environments and collaborating with diverse teams.Demonstrated people management capabilities, both through direct leadership and lateral coordination.Well-developed problem-solving skills with the ability to identify, analyze, and resolve complex issues.Capability to evaluate challenges and deliver effective, structured solutions.Strong communication skills enabling clear interaction with both technical and non-technical stakeholders.Solid understanding of IT services, infrastructure components, and operational processes.Analytical mindset combined with a structured approach to tasks and incident handling.Hands-on exposure to service, project, or business process management platforms.Familiarity with SOX requirements and involvement in internal or external audit activities.Nice to have:Experience working with SLA/KPI-based support environments.Knowledge of ITIL best practices (certification is a plus).Understanding of CI/CD processes and tools.Experience onboarding, mentoring, or training new colleagues.Ability to propose improvements that enhance operational efficiency and team performance.Knowledge of security standards and compliance frameworks.Job code: AIT010P210Job classification (AT): 10 - (Global Level)